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Returns & Exchanges

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WHAT IS YOUR POLICY ON RETURNS & EXCHANGES

We do not refund or exchange items if you change your mind or have incorrectly purchased an item. We are unable to accept any returns or exchanges on makeup, cosmetics, cosmetic and hair tools & accessories (such as brushes), wellness & personal items or beauty products due to hygiene reasons.

INCORRECT ORDER
Please email us at customercare@glamraiderbeauty.com.au within 5 days of receiving your order if you believe that you have received an incorrect item or have not received the correct order. Please note, images will be required and you will need your order details as evidence.

Once your claim has been assessed by our team and confirmed to be incorrectly sent, we will provide a prepaid document for incorrectly sent items to be returned via Aus Post. We are happy for you to choose from the following options:

1. A refund or store credit for the amount of purchase price (assuming your item was not sent, as opposed to incorrectly sent)
2. A replacement for the incorrectly sent item provided that it is in stock


FAULTY ITEMS
We take great care when packing your order. However in the case that your item has been damaged in transit or if you believe there is a manufacturing fault, we want to help resolve this issue as soon as possible. Please email us at customercare@glamraiderbeauty.com.au ideally within 72 business hours of receiving your order if you believe that a product is damaged. Please note, images will be required and you will need your order details as evidence.


ALLERGIC REACTIONS
Please note that we do not refund or exchange for allergic reactions. It is the responsibility of the consumer to check the ingredients list carefully to avoid any possible reactions.


RETURNED/UNCLAIMED PACKAGES
When your order has been dispatched, you will receive an email with tracking information. Once your parcel has left our warehouse, it is the property of Australia Post. However, if you email us at customercare@glamraiderbeauty.com.au we will do all we can to track and find your parcel for you. If you are not home when Australia Post attempts the delivery, they will leave a card notifying you that your package will be awaiting collection at a local post office. Please be sure to check your tracking email if you think this may have occurred but you have not received a notification card. Australia Post will only hold your parcel for a maximum of 10 days before returning it to our warehouse. If this occurs, you will be asked to pay for any associated re-delivery costs. Please note that if your item is returned to us because you have not collected it, then Australia Post charges a return fee of $11 which will be passed on to the customer. It is the responsibility of the customer to track their order to try and avoid such situations.


CANCELLATIONS
Once an order is placed, we aim to begin the process of dispatching your order. Cancellation requests can only be considered if your order has not been processed in any way by our team. There is therefore a small window of time for these to occur and cancellation requests are not guaranteed. Please note that cancellations will incur a 10% cancellation fee.


* Please note, refunds can only be processed via the original payment source


GOT MORE QUESTIONS?
If there is anything else we can help with or if you need any further information, please email us at customercare@glamraiderbeauty.com.au or call Glam Raider HQ on 03 9489 4572. We will endeavour to get back to all enquiries within 24 hours.

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